Wednesday, September 22, 2004

Questions on KM

According to Laurie Orlov, an analyst from Forrester, KM is a broad term that frames a firm’s desire to do a better job in the creation, transfer, and codification of what employees, partners, and customers know.

Orlov argues that KM has become "Too broad to be meaningful, too encompassing for projects to be successful, and too subject to interpretation by vendors and consultants to be easily purchased, managed, or finished in anything less than a year".

She then recommends firms to aks themselves 6 specific questions. Does your firm need to do a better job of:

  1. Sharing solutions to customer problems in a call center?
  2. Helping groups or teams collaborate and share work?
  3. Locate people with specific skills or create communities?
  4. Managing unstructured content repositories?
  5. Providing customized access to existing information?
  6. Documenting, modeling and executing business processes?

Do you agree KM has become "Too broad to be meaningful" and can you think of another specific KM-question?

7 Comments:

Anonymous Anonymous said...

Agree. We have been using that term at our organization, and when we posted an opening for a "knowledge manager," the range of applications was incredible, despite a fairly detailed job description. (Incidentally, most of the applicants were from the IT field, and considered the position to be a technical position.)

4:23 PM  
Anonymous eTechSupport said...

I agree KM is really broad concept to be meaningful. There are many types of knowledge related to an organisation. Knowledge Management can also be defined as capture, organize, and store of knowledge and experiences of individuals and of team within an organization and keep the information available for reference to others in the organization.
A successful knowledge management at help desk or phone support can minimize employee training time and speed up their work. With KM practice, Knowledge Powered issue resolution enables employees to become more confident and competent sooner than they normally would.

5:39 PM  
Anonymous Anonymous said...

i agree with the ideas that the "KM has become too broad and meaningful".because for all the professionals KM can use in most effective way

8:39 AM  
Blogger SNcube said...

i am doing an MBA disseration on KM Strategies. My research questions are to do with competitiveness, structures to support KM, technologies used.

please assist me in coming up with a research question

10:41 AM  
Anonymous Anonymous said...

Perhaps, you should examine if there is a relationship between knowledge management and competitiveness

7:16 PM  
Anonymous Anonymous said...

I am also doing a PhD research on knowledge management, more to do, with support structures. I'm however struggling with formulating a research problem.

7:19 PM  
Anonymous Anyo said...

my question is, can knowledge be effectively managed without the use of technology?

10:12 AM  

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